Terms and conditions

On this page

Provider and subject matter
Definitions
Description of services and products
Formation of contract
Prices, payments and invoicing
Delivery and provision
Right of withdrawal
Warranties and refunds
User obligations
Intellectual property
Limitation of liability
Suspension and termination
Amendments to the terms
Governing law and jurisdiction
Contact

1. Provider and subject matter

These Terms and Conditions (hereinafter "Terms") govern the offer, sale and provision of services and digital products (hereinafter "Services") supplied by:

Provider: Matteo Campagna · Performance Analyst, MCPerformance
Email: info@matteocampagna.com
VAT number: IT04237651205
Address: Via Garibaldi 23, 40033 Casalecchio di Reno (BO), Italy

These Terms apply to any contract concluded through the website matteocampagna.com (hereinafter "Site"). Use of the Site and purchase of the Services constitute full acceptance of these Terms.

2. Definitions

Provider: Matteo Campagna, as identified in art. 1.
User: any natural person who accesses the Site or requests the Services.
Customer: a User who concludes a contract for the purchase of a Service.
Consumer: a natural person acting for purposes outside any trade, business, craft or professional activity (art. 3, letter a, Legislative Decree 206/2005, Consumer Code).
Services: technical analysis and consulting services, training programmes, services for clubs and federations, digital manuals (PDF) and online courses provided by the Provider.
Consumer Code: Legislative Decree of 6 September 2005, no. 206, as subsequently amended.

3. Description of Services and products

3.1 Professional services

The current catalogue, with the content and duration of each level, is on the Services page. Where no price is published, the price is on request and is set out in the Provider's written proposal. In summary:

Free introductory session (30 minutes): an introductory videoconference session to assess objectives, technical level, and identify the most suitable path. Free of charge and without obligation.
Full assessment: the metrics of your shooting, read shot by shot, with operational priorities and a progressive plan.
Programme (3 months, renewable): periodic reports, a personalised training plan, review sessions by video call and email support.
Training protocols, Prevention and return to shooting, Education: content and duration as described on the Services page.
Clubs and federations: tailored services, from a single report to coach education, set out in a written proposal.

The content of each service is as described on the Services page at the time of the order, together with the Provider's written proposal where there is one.

3.2 Digital products

PDF manuals: downloadable content available after purchase, accessible indefinitely on the Customer's devices.
Online courses: video content and learning materials accessible via a members-only area. No courses are on sale at present: when they are, the platform and the access period will be stated on the course page before purchase.
Free content: the evidence registry, articles and tools are free to consult, with no sign-up required.

4. Formation of contract

The contract is concluded at the moment when:

for digital products: the Customer completes the purchase process and receives an order confirmation by email containing a summary of the product, the price and download links;
for professional services: the Customer explicitly accepts the Provider's proposal (by email or by signing a written agreement) and pays the first instalment or the full agreed amount.

Before completing a purchase, the Customer is required to check the information entered, read these Terms and review the privacy policy.

5. Prices, payments and invoicing

5.1 Prices

Prices published on the Site are expressed in euros and include VAT where applicable, unless otherwise stated. The Provider may change prices at any time; the applicable price is the one displayed when the order is concluded.

5.2 Payment methods

Payments are made using the methods stated in the Provider's written proposal or, for digital products, on the product page. The Site does not currently take payments online. The Provider does not collect or store sensitive payment data (card numbers, CVV codes or bank codes).

For programmes lasting more than one month, payment in instalments may be agreed.

5.3 Invoicing

An invoice is issued at the Customer's request, in accordance with applicable tax regulations. To receive an invoice, the Customer must provide billing details (company name, VAT number, recipient code or certified email address) at the time of purchase. In the absence of an explicit request, a receipt or non-fiscal document will be issued in accordance with the applicable tax regime.

6. Delivery and provision

Digital products (PDF): delivered immediately by email once payment is confirmed, with a download link. Links remain active for at least 30 days; the Customer is responsible for downloading the files and keeping them on their own devices.
Online courses: access granted within 24 hours of payment confirmation, via login details sent by email for the members-only area. The access period is the one stated on the product page.
Full assessment: the report is delivered by email within 10 days of receipt of the video and the other material requested, unless otherwise agreed.
Other professional services: delivery schedule agreed directly with the Customer. The first session is scheduled within 14 working days of order confirmation, unless otherwise agreed.

In the event of technical problems with delivery, the Customer may contact the Provider at the email address given in art. 1.

7. Right of withdrawal

7.1 Consumer right of withdrawal

Under arts. 52 et seq. of the Consumer Code, the Consumer Customer has the right to withdraw from the contract, without giving any reason, within 14 days of the conclusion of the contract (for services) or of receipt of the goods (for digital products on a physical medium).

7.2 How to exercise the right of withdrawal

To exercise the right of withdrawal, the Consumer must communicate their decision by means of an unambiguous statement, sent by email to info@matteocampagna.com, stating their name, purchase email address, order reference and intention to withdraw.

The model withdrawal form at the bottom of this page may be used, but is not mandatory.

7.3 Effects of withdrawal

The Provider reimburses the Consumer the full amount paid within 14 days of receiving the withdrawal notice, using the same payment method used for the original transaction.

7.4 Exceptions to the right of withdrawal (art. 59 Consumer Code)

8. Warranties and refunds

8.1 No refund beyond the statutory minimum

Beyond what is expressly provided by law, namely the right of withdrawal in the cases and within the limits set out in art. 7 and the statutory conformity warranty under art. 8.2, the Provider grants no refunds. No satisfaction guarantees, voluntary refunds or returns beyond the statutory minimum are provided. In particular, once the service has been delivered or access to digital content has been granted under the conditions of art. 7.4, amounts paid are non-refundable.

8.2 Conformity of goods or services

Consumer Customers benefit from the statutory conformity warranties set out in arts. 128-135 of the Consumer Code. In the event of defects or non-conformity, the Consumer may request restoration of conformity, a price reduction or termination of the contract in accordance with the applicable statutory terms.

9. User obligations

The User undertakes to:

provide accurate and up-to-date personal, contact and payment details;
keep their members-area login details confidential and not share them with third parties;
not use the Services for unlawful purposes, purposes contrary to public morality or purposes that infringe the rights of others;
not reproduce, distribute, resell or transfer to third parties any materials received (manuals, videos, course content, reports), unless expressly authorised in writing by the Provider;
cooperate actively in programmes, providing the materials, videos and information requested honestly and completely.

10. Intellectual property

All content published on the Site and provided through the Services (texts, images, videos, graphics, layouts, code, manuals and educational materials) is the exclusive property of the Provider or of the respective rights holders, and is protected under Italian and European copyright law (Law 633/1941 and subsequent amendments).

Registry entries may be quoted for study and research, with attribution. Any other use, whether of the registry or of the articles, Lab essays, manuals and courses, requires the Provider's written permission.

By purchasing a Service, the Customer acquires solely the right of personal, non-exclusive, non-transferable and non-sublicensable use. The following are expressly prohibited:

reproducing the content, even in part, for commercial or public educational purposes without written authorisation;
sharing links, login details, files or recordings with third parties;
uploading content to public platforms, file-sharing services or peer-to-peer networks;
removing watermarks, copyright notices or references to the author.

Breach of these provisions may result in suspension of access to the Services without entitlement to a refund, as well as legal proceedings for damages.

11. Limitation of liability

The Provider makes every effort to deliver quality Services grounded in scientific evidence and years of experience. However:

technical and performance improvements depend largely on the Customer's commitment, consistency and individual characteristics; the Provider does not guarantee specific results (for example target scores, competition entry or wins);
the technical advice provided is educational in nature and does not replace the opinion of doctors, physiotherapists, sports psychologists or certified athletic trainers. The Customer undertakes to consult qualified healthcare professionals for any clinical or physical concern;
the Provider is not liable for injury to persons or damage to property resulting from improper application of technical guidance or from performing exercises without adequate supervision;
to the extent permitted by law, the Provider's liability is limited to the amount paid by the Customer for the specific Service in dispute.

12. Suspension and termination

The Provider may suspend or terminate the contract, by written notice to the User, in the event of:

failure to pay the agreed amount within the agreed timeframe;
breach of the obligations set out in art. 9 or of the intellectual property clauses set out in art. 10;
conduct that is improper, offensive or harmful to the dignity of the Provider or of other Customers;
provision of false personal details or improper use of another person's identity.

In the event of termination due to the User's breach, the Provider retains the amounts paid as compensation for the loss suffered, without prejudice to the right to claim further damages.

13. Amendments to the Terms

The Provider may amend these Terms at any time, including for regulatory compliance or changes to the offering. Amendments are communicated by publication on the Site, stating the date they take effect. For contracts already in place, the Terms in force when the order was concluded apply, except where amendments are required by law.

14. Governing law and jurisdiction

These Terms are governed by Italian law.

For disputes with Consumer Customers, exclusive jurisdiction lies with the court of the Consumer's place of residence or domicile, where located within Italian territory (art. 66-bis Consumer Code).

For disputes with non-Consumer Customers (professionals, businesses), exclusive jurisdiction lies with the courts of Bologna.

15. Contact

For any questions about these Terms, purchased Services, the exercise of the right of withdrawal, or complaints, the Provider can be contacted as follows:

Email: info@matteocampagna.com
«Send me an email» button on the Services page

The Provider normally replies within 24 hours.

Model withdrawal form

(Complete and return this form only if the Consumer wishes to withdraw from the contract.)

Informational document prepared under the Consumer Code (Legislative Decree 206/2005) and Legislative Decree 70/2003 on electronic commerce.